See our recent webinar → Introducing Agentic Support
Circleback calls flow into Pylon as data context for Ask AI, Account Copilot, and Account Widgets, so your team's AI-assisted answers reflect what was actually said on calls.
New calls appear automatically on the activity timeline for the relevant accounts and related issues, giving your team a running history of customer conversations in one place.
Circleback pushes new calls into Pylon over a webhook as they happen, so recordings land in Pylon without anyone exporting or forwarding them.
From your Pylon dashboard, click into the App Directory and select the Circleback integration to view its setup instructions.
Click Connect to link your account. Note that you must be a Circleback administrator to complete this step.
Automatically. Circleback sends each new call to Pylon via webhook as it's recorded, so there's no manual upload step.
No. Circleback doesn't currently offer an API for backfilling, so only calls recorded after you connect the integration will be ingested.
On the activity timeline for the associated accounts and related issues, and as data context inside Ask AI, Account Copilot, and Account Widgets.
Yes. You must be a Circleback administrator to connect the integration from Pylon's App Directory.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
