Attention

Bring your Attention call recordings and transcripts into Pylon.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Keep customer conversations in one place

Every meeting recorded in Attention flows into Pylon automatically, so call context lives alongside your accounts and issues instead of in a separate tool.

Start with your full call history

Connecting Attention kicks off a backfill that pulls your preexisting meetings into Pylon, so you're not starting from an empty slate.

Work from detailed transcripts

By capturing detailed transcripts from analyzed conversations, Pylon gives your team the full context of what was said on every call.

Respect participant privacy by default

Team members only see calls they personally attended, while every call is still pulled in and attributed to the correct Pylon account behind the scenes.

How to install

Step 1

Get your API key

Ask your Attention representative for your API key. You must be an Attention administrator to complete the install process.

Step 2

Connect Attention in Pylon

Click Connect on the Attention page in the Pylon apps directory, enter your API key, and click Submit. This kicks off a backfill to populate Pylon with your existing Attention meetings.

Step 3

Open the workflow builder in Attention

In your Attention dashboard, go to Settings > Builder. You may need to ask your Attention representative to enable this feature if you don't see it.

Step 4

Create a new workflow

Click Create Workflow in the top right, then choose From scratch. For the trigger, select Conversation Analyzed.

Step 5

Enable detailed transcripts

Click into the Conversation Analyzed step and make sure "Use detailed transcript" is toggled on in the config sidebar.

Step 6

Add an HTTP request step

Add a "Send HTTP request" step and configure it with method GET, the Webhook URL from the Connect modal on Pylon's Attention integration page, body type JSON, and the JSON body specified in the setup docs.

Step 7

Publish your flow

Click Publish Changes to activate the workflow and begin sending analyzed conversations to Pylon.

Frequently asked questions

Do I need special permissions to set up Attention?

Yes. You must be an Attention administrator to complete the app install process, and you may need your Attention representative to enable the workflow Builder feature.

Will my existing Attention meetings come into Pylon?

Yes. Connecting Attention and submitting your API key kicks off a backfill that populates Pylon with your preexisting meetings.

Can everyone on my team see every call?

No. To protect participant privacy, each person only sees calls they attended. Calls from other team members are still pulled in and attributed to the correct Pylon account.

How do calls get sent from Attention to Pylon?

Through an Attention workflow triggered on Conversation Analyzed, which sends an HTTP request to your Pylon webhook URL with detailed transcripts enabled.

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