Create a new Asana task directly from a Pylon issue using the Asana Details module in the sidebar. Just pick a project, click Create, and the task is filed with your product and engineering teams.
Every Asana task created from Pylon includes an embedded Pylon module, so product and engineering can see the customer side of the issue without switching tools.
Comments in Asana sync back to Pylon as internal notes, and replies on the Pylon internal thread post to Asana as task comments.
When an Asana task is completed, the linked Pylon issue is notified and moved to "On You," prompting you to close the loop with the customer.
From your Pylon dashboard, click into the App Directory to find the available integrations.
Select the Asana integration and follow the in-app setup instructions to connect it.
Open a Pylon issue and use the Asana Details module in the sidebar. To create a task, select a project and click Create; to link an existing one, paste its link or search by keywords.
The first time you create a task, allow Pylon's clipboard browser permission so the copied Pylon ID can be pasted into the Pylon Issue ID field on the Asana form.
Yes. From a Pylon issue, you'll see an Asana Details module in the sidebar. Select a project and click Create to file the task.
Yes. Every task created from Pylon has a Pylon native module embedded right there, so your product and engineering teams can get context on the customer side of things.
When an Asana task is completed, the Pylon issue receives a notification and gets moved to "On You," letting you know to tell the customer about the completed change.
Yes. You can find an existing task by copying in a link to it directly or searching by keywords.
Click into the App Directory from your Pylon dashboard and then click on the Asana integration to view setup instructions.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
