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Releases
Introducing Product Intelligence
AI that transforms scattered feature requests into business insights that drive the product roadmap.
Advith Chelikani
November 12, 2025
Chatbots vs. Conversational AI: How They Differ and Why It Matters
Advith Chelikani
November 20, 2025
Guides
Best Customer Success Tools to Proactively Manage B2B Accounts in 2025
Pylon Team
November 19, 2025
Industry
What Are the Best Customer Support Tools for Businesses in 2025? Top 10 Platforms Compared
Pylon Team
November 18, 2025
Guides
Building the Best B2B Knowledge Base: The 2025 Guide to AI-Powered Self-Service
Pylon Team
November 13, 2025
Industry
From Support Tickets to Success Signals: Building Workflows That Drive Retention
Pylon Team
November 7, 2025
Industry
Knowledge Base Guide: Managing B2B Information Effectively
Yoona Kim
November 7, 2025
Guides
How to Reduce Time to Resolution and Boost Customer Satisfaction
Dan Guo
November 7, 2025
Guides
Customer Success vs. Customer Support: 7 Key Differences
Advith Chelikani
November 7, 2025
Guides
How AI Ticketing Systems Improve Customer Support, Plus Best Practices
Advith Chelikani
November 7, 2025
Guides
Principles and Strategies for Effective Customer Support
Dan Guo
November 7, 2025
Guides
Building Customer Success: Facts, Strategies, and Scaling
Dan Guo
November 7, 2025
Guides
Should You Switch from Zendesk? The Best Alternatives for 2026
Pylon Team
November 5, 2025
Industry
How to Turn Slack into a Ticketing System: A Complete Guide for 2025
Pylon Team
November 4, 2025
Guides
What to Look for in a B2B Customer Support Platform for 2026
Pylon Team
November 3, 2025
Industry
Why B2B Companies Are Switching from Zendesk in 2025
Pylon Team
October 31, 2025
Industry
The Complete Guide to Slack Integrations for Customer Support in 2025
Pylon Team
October 29, 2025
Industry
How to Scale Your Support Operations in Slack | A Guide to Modern B2B Platforms
Pylon Team
October 27, 2025
Industry
The Best B2B Customer Support Platforms in 2025 | A Complete Guide
Pylon Team
October 24, 2025
Industry
Using Microsoft Teams For Customer Support: The Complete 2025 Guide
Pylon Team
October 24, 2025
Guides
The Complete Guide to Scaling B2B Customer Support in Slack | 2025
Pylon Team
October 22, 2025
Industry
18 Best Customer Support Tools for Business in 2025 (Free & Paid Options)
Pylon Team
October 22, 2025
Industry
How AI and Automation Help Support Teams Handle 10x More Tickets
Pylon Team
October 20, 2025
Industry
Top 7 Slack Integrations for Customer Support in 2025: Pros, Cons, and Costs Comparison
Pylon Team
October 20, 2025
Industry
How AI Is Transforming B2B Customer Support | Complete Guide for 2025
Pylon Team
October 17, 2025
Industry
The Leading Support Platform for Knowledge Bases: A Comprehensive 2025 Guide
Pylon Team
October 17, 2025
Industry
