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Releases
Introducing Product Intelligence
AI that transforms scattered feature requests into business insights that drive the product roadmap.
Advith Chelikani
November 12, 2025
How to Choose a B2B Platform That Unifies Support and Success
Pylon Team
October 15, 2025
Industry
How to Build a Customer Success Playbook: Guide and Examples
Dan Guo
October 14, 2025
Guides
Tips for Building Scalable Support Models That Boost Retention
Advith Chelikani
October 14, 2025
Guides
AI Help Desks: Providing Efficient, 24/7 Customer Support
Advith Chelikani
October 14, 2025
Guides
How to Choose a B2B Support Platform | Complete Guide for 2025
Pylon Team
October 10, 2025
Industry
Customer Feedback Surveys That Gather Actionable Insights
Advith Chelikani
October 10, 2025
Guides
AI for Customer Support: How Teams Can Scale Faster
Robert Eng
October 10, 2025
Guides
Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide
Pylon Team
October 6, 2025
Industry
Top Zendesk Alternatives with Modern User Experience | 2025 Guide
Pylon Team
October 3, 2025
Industry
Best Knowledge Base Software for Support Teams in 2025
Pylon Team
October 1, 2025
Industry
B2B Customer Service Best Practices & Strategies
Franz Heller
July 23, 2025
Industry
13 Customer Support KPIs B2B Businesses Need to Track
Yoona Kim
July 11, 2025
Industry
Customer Support on Discord: How to Set It Up, Benefits, & Drawbacks
Yoona Kim
July 10, 2025
Guides
How to Setup a Shared Inbox in Gmail (All Methods)
Franz Heller
July 7, 2025
Industry
What is a Shared Inbox? Compare Shared Inbox Software Tools
Franz Heller
July 2, 2025
Industry
Omnichannel Customer Support: Definition, Examples, & Strategy
Marty Kausas
June 30, 2025
Industry
Best Practices for an Impactful Customer Success Strategy
Donal Woods
June 25, 2025
Guides
Internal Knowledge Base: What It Is, How to Set It Up, & Best Practices
Donal Woods
June 25, 2025
Industry
Key Features of Pylon's AI Knowledge Base Software
Marty Kausas
June 24, 2025
Industry
Best SaaS Help Desk Software & Ticketing Systems
Donal Woods
June 23, 2025
Industry
