Meet your customers where they are
How it works
Track all conversations across customer Slack channels. Your support team does not have to be in the Slack channel.
Track all conversations across shared Microsoft Teams channels without being in Microsoft Teams.
Track threads in your Discord community in chats or forums like a #help channel.
Integrate your all team inboxes across support@, success@, legal@, and more.
Track all in-app questions and see relevant context like Page URL, Timezone, and User Email for faster resolution.
Create ticket form that can be filled out via Customer Portal, standalone ticket forms, or via your own custom form through our API.
Create tickets on behalf of customers or create internally-only tracked tickets.
decrease in First Response Time, from 35 minutes to < 3.5 minutes
How Sardine replaced Zendesk in 5 Days and supercharged support
decrease in First Response Time, from 35 minutes to < 3.5 minutes
How Sardine replaced Zendesk in 5 Days and supercharged support
of eligible support inquiries resolved without human intervention
How AssemblyAI scaled 24/7 support with AI agents and runbooks
of eligible support inquiries resolved without human intervention
How AssemblyAI scaled 24/7 support with AI agents and runbooks
Zendesk migration covering a full year's worth of historical data
Why Ada chose Pylon for enterprise support
Zendesk migration covering a full year's worth of historical data
Why Ada chose Pylon for enterprise support