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Pylon’s AI-native knowledge base turns your support conversations into structured, searchable articles. Give customers the answers they need before they even ask.
Identify questions that lack a reliable answer, issues that repeatedly require human help, and investigations that uncovered knowledge your team has not documented.
Turn resolved issues and completed investigations into structured article drafts with the problem, context, solution, and supporting sources already included.
Your knowledge base and training data power Pylon’s AI agents to deflect tickets, suggest replies, and resolve issues off-hours.
Track which content helps customers and agents resolve issues, where humans still intervene, and which gaps should be fixed next.
Pylon closes the loop between where issues happen and where answers live.
Pylon closes the loop between where issues happen and where answers live.
Pylon watches every conversation across Slack, Microsoft Teams, email, and in-app chat — identifying patterns in customer questions and your team's resolutions.
Detect missing answers, repeated issues, outdated documentation, and useful knowledge buried inside completed work.
A full draft is created in your Pylon knowledge base — formatted, titled, and ready for a human to review and publish with one click.
The published article is immediately indexed for search, surfaced by AI agents, and available to customers— reducing ticket volume for similar issues.
Pylon's AI drafts articles from your real support conversations. It analyzes conversations across Slack, email, and tickets to auto-draft articles, creating a full draft that's formatted, titled, and ready for a human to review and publish with one click. It even flags similar existing content to prevent duplicates.
Yes. When a customer searches your knowledge base, Pylon's AI answers their question directly as the first result and cites its sources, helping customers self-serve and reducing repeat tickets.
Yes. You can host your knowledge base on a custom domain like help.yourcompany.com or support.yourcompany.com, and inject custom scripts, such as Google Analytics, to track visitor activity.
Pylon supports passwordless login and JWT Single Sign-On (SSO). With unified login, customers signed into your app are automatically logged into your Pylon knowledge base and customer portal.
Yes. You can leave comments on articles to give or request feedback, and work on articles together in real time. You can also create templates so writers follow a standardized format and include all the required information in every new article.
