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Automatically send messages from Slack directly to Pylon’s Views and Internal Threads for unified tracking and faster responses.
Use Internal Threads to give your team a private space to collaborate on customer issues and take quick actions without ever switching apps.
Customize the in-Slack experience with automated off-hours messaging, structured data collection (like issue priority), and automatic channel bookmarking.
Receive real-time notifications when key stakeholders join or leave a customer channel, ensuring your account management is always proactive.
Navigate to the sidebar in your Pylon dashboard and click into the Apps Directory.
Select the Slack integration and click to install. Note that you must be a Slack admin to complete this installation.
Once connected, enable Pylon in the relevant public, private, or Slack Connect channels where you wish to track customer conversations.
If you manage a Slack Community or multiple workspaces, connect each individually from the directory to track messages across your entire ecosystem.
Pylon can track messages in public and private channels, as well as Slack Connect channels initiated by your customer. It automatically bundles issues from all three channel types into one place.
Pylon watches for customer issues in connected Slack channels and automatically bundles relevant messages into tracked issues, and it uses AI to group related Slack messages into a single issue even when they aren't threaded.
Yes. Internal Threads gives your team a private space to collaborate on customer issues and take quick actions without ever switching apps, and Slack conversations are mirrored as internal Pylon notes to keep both platforms aligned.
Yes. Pylon can track customer messages across multiple Slack workspaces. Users can connect each one individually from the Apps Directory and enable Pylon in the relevant channels. If you have a Slack Community, Pylon can track common user questions there too.
Yes. You'll receive real-time notifications when key stakeholders join or leave a customer channel, so your account management stays proactive.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
