All Articles
Team
Charleen Wang, Software Engineer
We're excited to welcome Charleen to the Pylon team!
Advith Chelikani
March 3, 2025
Charleen Wang
✨ Software Engineer ✨
Formerly at Samsara and Arphie, Charleen will be keeping the new features and products coming at Pylon 💪
Why did you join Pylon?
I've been admiring Pylon from the sidelines this past year and seeing how much the platform has grown since then has just been super inspiring. There seems to be so much to do, so I'm really excited to join the gang and help continue the push!
What is your favorite hobby?
I like to pretend to be a robot! I'm on a streestyles dance team, so I spend most of my free time practicing freestyle techniques. My current focus is popping.
Explore more
Explore more
Guides
Chatbots vs. Conversational AI: How They Differ and Why It Matters
Advith Chelikani
November 20, 2025
Industry
Knowledge Base Articles: What They Are & How to Make Them Effective
Dan Guo
June 20, 2025
Industry
Choosing Helpdesk Software: A 2026 Buyer's Guide for Support Leaders
Pylon Team
December 1, 2025
Guides
How AI-Powered Customer Support Reduces Response Times by 97% (Complete 2025 Guide)
Pylon Team
June 12, 2025