All Articles
Team

Anish Kachinthaya, Software Engineer

Excited for the very first new grad joining the Pylon team!

Advith Chelikani
January 27, 2025

Anish Kachinthaya

✨ Software Engineer ✨

Anish previously interned at Glean, Nvidia, and Palantir and was a Kleiner Perkins Engineering Fellow (Robert, Marty, and I were as well in 2016/2017!) and a Neo Scholar.

More importantly, Anish is super smart and down-to-earth - a great fit with the rest of the team. Excited to for him to keep our product velocity and quality high 💪

Why did you join Pylon?

I joined Pylon because I'm passionate about solving one of the most fundamental challenges B2B companies face—building and maintaining strong customer relationships at scale. I was particularly drawn to Pylon's experienced, highly motivated, and welcoming team. What excites me most is the opportunity to develop reliable, intelligent AI systems thoughtfully integrated into core support infrastructure. The combination of AI and human-centered support is crucial for transforming how businesses engage with their customers, and that's exactly what we're building at Pylon.

Anish's Week 1

What is your favorite hobby?

I enjoy reading, working out at the gym, and hiking. I’ve been learning how to play the electric guitar :)

Explore more

Team

Mei Mei, Operations Manager

Marty Kausas
July 15, 2024
Team

Wendy Vang, Founding Designer

Robert Eng
July 1, 2024
Team

John Lee, Software Engineer

Advith Chelikani
January 13, 2025
Team

Charleen Wang, Software Engineer

Advith Chelikani
March 3, 2025
Team

Mana Anvar, Founding Account Executive

Marty Kausas
January 13, 2025
Team

Donal Woods, Customer Success Manager

Advith Chelikani
March 3, 2025
Team

Audrey Li, Founding Engineer

Advith Chelikani
March 13, 2024
Team

Yoona Kim, Founding Product Marketer

Marty Kausas
March 17, 2025
Releases

AI Agents v2

Marty Kausas
June 10, 2025

Explore more

Team

Mei Mei, Operations Manager

Marty Kausas
July 15, 2024
Blog post
Industry

The complete guide to AI customer support software in 2026

Pylon Team
January 6, 2026
Blog post
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Blog post
Industry

Scaling customer support: 10 strategies that actually work

Pylon Team
January 19, 2026
Blog post
Guides

Customer support for entrepreneurs: Starting and scaling operations

Dan Guo
February 3, 2026
Blog post
Industry

The modern playbook for scaling customer support teams

Pylon Team
March 3, 2026
Blog post
Industry

Best knowledge base article templates for support teams

Pylon Team
January 30, 2026
Blog post
Guides

How to use incident response playbooks to build customer trust

Yoona Kim
February 26, 2026
Blog post
Industry

B2B Customer Health Score: Metrics and Best Practices

Dan Guo
December 15, 2025
Blog post