All Articles
Team

Aashish Kapur, Software Engineer

We're excited to welcome Aashish as our Software Engineer!

Advith Chelikani
August 26, 2024

Aashish Kapur

✨ Software Engineer ✨

We're super excited to welcome Aashish to the Pylon team 🚀

With Aashish's shipping speed and infrastructure expertise, we're going to be shipping features even faster and scaling to meet the needs of more and more customers.

Aashish is joining us after time at Samsara and Opal Security.

Fun fact: Aashish was the FIRST person I gave a yes to when interviewing engineers at Samsara and sat a desk over from me pre-pandemic!

Why did you join Pylon?

I'm really excited to join Pylon as a software engineer! Pylon has been on a tear recently - growing really fast while also shipping an incredible product. Every single person at Pylon is amazing at what they do, and has been able to accomplish so much in such a short period of time, and I'm really excited to join this team. Pylon is using new technologies (including AI) to transform the customer support/success industry, and the growth is showing that customers have really liked this new approach.

Aashish's Day 1

What Olympic sport would you compete in?

Gotta be cycling for me - I'm a weekend cyclist and love to bike around the city to commute or through Marin for long rides.

Explore more

Team

Bryant Lin, Software Engineer

Advith Chelikani
October 14, 2024
Team

Gautam Ramaswamy, Software Engineer

Advith Chelikani
October 14, 2024
Team

Caleb Siu, Software Engineer

Advith Chelikani
October 21, 2024
Team

Charleen Wang, Software Engineer

Advith Chelikani
March 3, 2025
Team

Matthew Nagy, Product Support Engineer

Advith Chelikani
February 3, 2025
Team

Matt Chen, Software Engineer

Marty Kausas
September 9, 2024
Team

Donal Woods, Customer Success Manager

Advith Chelikani
March 3, 2025
Team

Nicole Yamashiro, Product Support Engineer

Advith Chelikani
March 24, 2025
Spotlights

Spotlight: Emma Charles @ Everbridge

Robert Eng
October 24, 2024

Explore more

Releases

Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Blog post
Team

Mana Anvar, Founding Account Executive

Marty Kausas
January 13, 2025
Blog post
Reports

Why B2B Teams Are Leaving Zendesk: Real Stories from AssemblyAI and Aptible

Cassie Carter
November 29, 2025
Blog post
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Blog post
Team

Gautam Ramaswamy, Software Engineer

Advith Chelikani
October 14, 2024
Blog post
Team

Yoona Kim, Founding Product Marketer

Marty Kausas
March 17, 2025
Blog post
Releases

Product Launch: Slack Activity Sync

Advith Chelikani
October 2, 2023
Blog post
Releases

Product Launch: Roles & Permissions

Advith Chelikani
April 2, 2024
Blog post
Industry

How AI Transforms Slack Support: Automating Responses and Intelligent Issue Triage

Pylon Team
June 3, 2025
Blog post