How Together AI achieved 5x faster response time & improved GRR

See how Together AI consolidated support and customer success into one AI-powered platform, achieving a 90% reduction in cross-team handoffs and saving 10 hours per week per team. With Pylon's unified view across Slack, Discord, and other channels, their team shifted from reactive ticket management to proactive relationship management, improving both GRR and NRR while solving complex AI infrastructure challenges faster.