Rebuilding our Analytics

Rebuilding our Analytics

Enhanced Usability

1. Pylon's new analytics system is modern and fast, featuring purple branding, auto-renaming legend labels, and powerful keyboard shortcuts for an improved user experience.
2. It offers interactive visualizations with tool tips that display data when moused over, enhancing real-time support metrics measurement for larger teams.

Data Integration

1. The system supports combinable analytics from different sources, allowing customers to view analytics both separately and together, solving a major issue with Zendesk.

Data Visualization

1. A table below graphs shows actual data, with right-aligned numbers and left-aligned field values, ensuring data is easily consumable by other users.
2. The drag-and-drop functionality allows for smooth graphing of discrete values versus time series on the x-axis, designed with intuitive micro-decisions for user ease.