Introducing AI Agents

Pylon's AI Agents are built specifically for B2B support, focusing on ticket pre-work like routing, clarifying questions, and fetching context rather than just end-to-end deflection. Create flexible runbooks in plain English to handle hundreds of question types, control which customer segments receive AI involvement, and let different teams build their own agents. B2B support is complex and relationship-driven, so our AI handles the repeatable work while your team focuses on what matters most.