Build powerful agentic workflows with Skills, Memory, and Tools — in plain language, no code required. Your system, configured exactly how you want it.
Slack, Microsoft Teams, email, in-app chat, WhatsApp, Discord, SMS, and more — unified in one workspace. No channel left behind.
The customer knowledge graph surfaces signals from every channel — support history, health scores, product usage — before your team even has to ask.
Background and investigative agents complete the pre-work — routing, clarifying questions, searching the codebase, recommended next steps — automatically.
Self-improving workflows and a self-healing knowledge base that continuously reflect your team’s exact needs. Autonomous by design.
Meet customer data residency requirements with customer support data hosted in Germany
Designed for teams operating under modern privacy, procurement, and compliance expectations.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Pylon is tailored for complex, high-stakes business accounts where conversations span weeks, teams, and channels.
Drive visibility across every post-sales team into all customer conversations.
Create a single source of truth: Centralize context across tickets, Slack, call recordings, CRM, and product usage.
Discover churn risks: AI turns unstructured data into signals to prioritize customers.
Automate Lifecycle Management: Launch projects to track onboarding and implementations.
Accelerate your team with AI copilots that automate manual workflows
Reduce time to response: AI copilot drafts responses, changes tone, and auto-translate messages to and from customers
Improve response accuracy: Automatically recommend resources to help solve tickets, including similar tickets, documentation, and automated playbooks
Streamline ticket handoffs: AI summarizes issues and suggests next steps for easy handoff, including internal and external conversations
Save time creating up-to-date documentation with a knowledge base that writes itself
Identitify knowledge gaps: Groups similar requests to identity missing or outdated articles
Generate articles with AI: Turn past answers into new or updated articles using customizable templates
Detect similar content: AI flags duplicate articles across your Knowledge Base and external sources
Accelerate resolution: Unify email, chat, SMS, and Slack into one single queue.
Increase productivity: Eliminate tool-switching to handle more volume without extra headcount.
Improve accountability: Achieve consistent, reliable support metrics.
Stop forcing your enterprise customers into consumer support tools. Get started free today and see what B2B-native support looks like.
Pylon's data center locations are the United States and Germany, hosted on AWS, meaning EMEA teams' customer support data can be stored in the Germany region.
Migrations are fast: Sardine moved off Zendesk in 5 days, and Pylon has completed 300+ migrations from Zendesk, Intercom, and Salesforce Service Cloud over the last 12 months, with 1B+ tickets and support articles successfully migrated. Existing context and historical data come with you.
Pylon natively integrates with Slack, WhatsApp, Microsoft Teams, Discord, email, and in-app chat in a unified inbox. Pylon can also support group chats in WhatsApp, which legacy tools are unable to do.
Pylon is built specifically for complex, high-stakes B2B accounts where conversations span weeks, teams, and channels. EMEA teams get a unified queue across Slack, email, chat, and SMS, account-level context on every issue, and AI copilots that draft responses and auto-translate messages between customer and agent.
Teams using Pylon report a 35% reduction in time handling support tickets, 20% time savings in knowledge management, 100 hours/month saved with the unified inbox, and as low as 0.3% annual churn rate after unifying customer data.
