Build powerful agentic workflows with Skills, Memory, and Tools — in plain language, no code required. Your system, configured exactly how you want it.
Slack, Microsoft Teams, email, in-app chat, WhatsApp, Discord, SMS, and more — unified in one workspace. No channel left behind.
The customer knowledge graph surfaces signals from every channel — support history, health scores, product usage — before your team even has to ask.
Background and investigative agents complete the pre-work — routing, clarifying questions, searching the codebase, recommended next steps — automatically.
Self-improving workflows and a self-healing knowledge base that continuously reflect your team’s exact needs. Autonomous by design.
Meet customer data residency requirements with customer support data hosted in Germany
Designed for teams operating under modern privacy, procurement, and compliance expectations.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Pylon is tailored for complex, high-stakes business accounts where conversations span weeks, teams, and channels.
When an issue arrives, Background Agents gather account context, check connected systems, and begin the investigation. Your team opens the issue to work already completed instead of starting from zero.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Describe the work once in plain language. Agents follow those instructions to investigate issues and recommend what to do next.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Ask Pylon to summarize an issue, answer a question, or take action by tagging @Pylon without leaving Slack. Intercom supports customers in Slack. Pylon also lets your internal teams work with agents there.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Every issue, call, email, and product signal builds a living view of the account. Humans and agents use it to understand customer health, stakeholders, goals, risks, and opportunities before they act.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Stop forcing your enterprise customers into consumer support tools. Get started free today and see what B2B-native support looks like.
Pylon's data center locations are the United States and Germany, hosted on AWS, meaning EMEA teams' customer support data can be stored in the Germany region.
Migrations are fast: Sardine moved off Zendesk in 5 days, and Pylon has completed 300+ migrations from Zendesk, Intercom, and Salesforce Service Cloud over the last 12 months, with 1B+ tickets and support articles successfully migrated. Existing context and historical data come with you.
Pylon natively integrates with Slack, WhatsApp, Microsoft Teams, Discord, email, and in-app chat in a unified inbox. Pylon can also support group chats in WhatsApp, which legacy tools are unable to do.
Pylon is built specifically for complex, high-stakes B2B accounts where conversations span weeks, teams, and channels. EMEA teams get a unified queue across Slack, email, chat, and SMS, account-level context on every issue, and AI copilots that draft responses and auto-translate messages between customer and agent.
Teams using Pylon report a 35% reduction in time handling support tickets, 20% time savings in knowledge management, 100 hours/month saved with the unified inbox, and as low as 0.3% annual churn rate after unifying customer data.
