Blog

Releases

Introducing Product Intelligence

AI that transforms scattered feature requests into business insights that drive the product roadmap.

Advith Chelikani
November 12, 2025
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Customer Success vs. Customer Support: 7 Key Differences

Advith Chelikani
November 7, 2025
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How AI Ticketing Systems Improve Customer Support, Plus Best Practices

Advith Chelikani
November 7, 2025
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Principles and Strategies for Effective Customer Support

Dan Guo
November 7, 2025
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Building Customer Success: Facts, Strategies, and Scaling

Dan Guo
November 7, 2025
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Should You Switch from Zendesk? The Best Alternatives for 2026

Pylon Team
November 5, 2025
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How to Turn Slack into a Ticketing System: A Complete Guide for 2025

Pylon Team
November 4, 2025
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What to Look for in a B2B Customer Support Platform for 2026

Pylon Team
November 3, 2025
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Why B2B Companies Are Switching from Zendesk in 2025

Pylon Team
October 31, 2025
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The Complete Guide to Slack Integrations for Customer Support in 2025

Pylon Team
October 29, 2025
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How to Scale Your Support Operations in Slack | A Guide to Modern B2B Platforms

Pylon Team
October 27, 2025
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The Best B2B Customer Support Platforms in 2025 | A Complete Guide

Pylon Team
October 24, 2025
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Using Microsoft Teams For Customer Support: The Complete 2025 Guide

Pylon Team
October 24, 2025
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The Complete Guide to Scaling B2B Customer Support in Slack | 2025

Pylon Team
October 22, 2025
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18 Best Customer Support Tools for Business in 2025 (Free & Paid Options)

Pylon Team
October 22, 2025
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How AI and Automation Help Support Teams Handle 10x More Tickets

Pylon Team
October 20, 2025
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Top 7 Slack Integrations for Customer Support in 2025: Pros, Cons, and Costs Comparison

Pylon Team
October 20, 2025
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How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
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The Leading Support Platform for Knowledge Bases: A Comprehensive 2025 Guide

Pylon Team
October 17, 2025
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How to Choose a B2B Platform That Unifies Support and Success

Pylon Team
October 15, 2025
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How to Build a Customer Success Playbook: Guide and Examples

Dan Guo
October 14, 2025
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Tips for Building Scalable Support Models That Boost Retention

Advith Chelikani
October 14, 2025
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AI Help Desks: Providing Efficient, 24/7 Customer Support

Advith Chelikani
October 14, 2025
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How to Choose a B2B Support Platform | Complete Guide for 2025

Pylon Team
October 10, 2025
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Customer Feedback Surveys That Gather Actionable Insights

Advith Chelikani
October 10, 2025
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AI for Customer Support: How Teams Can Scale Faster

Robert Eng
October 10, 2025
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