Blog

Releases

Introducing Product Intelligence

AI that transforms scattered feature requests into business insights that drive the product roadmap.

Advith Chelikani
November 12, 2025
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Connecting Your CRM & Help Desk with Pylon (Plus Other Options)

Anna Clink
May 11, 2025
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Slack & Microsoft Teams Integration: A Breakdown of Options

Dan Guo
May 8, 2025
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Pylon vs Intercom: Best for Streamlining B2B Customer Support

Pylon Team
May 6, 2025
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Spotlight: Eleni Vorvis

Robert Eng
April 29, 2025
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Spotlight: Joelle Wasserman @ SomethingCX

Marty Kausas
April 24, 2025
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Spotlight: Petro Perselis @ HackTheBox

Advith Chelikani
April 22, 2025
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Spotlight: Jen Weaver @ Tettra

Marty Kausas
April 17, 2025
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Spotlight: Shanta Bodhan @ Cornerstone

Advith Chelikani
April 15, 2025
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Spotlight: Amber Monroe @ Paradigm Senior Services

Robert Eng
April 10, 2025
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Spotlight: Daryl Jason Lazaro @ Salesbricks

Advith Chelikani
April 8, 2025
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Account Management

Advith Chelikani
April 8, 2025
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How to Use Slack for Customer Support

Marty Kausas
April 4, 2025
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Best Practices for Creating a B2B Knowledge Base

Dan Guo
April 4, 2025
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Spotlight: Kateryna Shelest @ Katico

Marty Kausas
April 3, 2025
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Spotlight: Thibaut Martin @ Smart Role

Advith Chelikani
April 1, 2025
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How B2B support teams are moving faster with AI

Pylon Team
March 28, 2025
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7 B2B Customer Service Examples

Robert Eng
March 28, 2025
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10 B2B Knowledge Base Examples (& Why You Should Set One Up)

Marty Kausas
March 28, 2025
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Spotlight: Thomas Magnifico @ D-ID

Marty Kausas
March 25, 2025
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Nicole Yamashiro, Product Support Engineer

Advith Chelikani
March 24, 2025
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Yoona Kim, Founding Product Marketer

Marty Kausas
March 17, 2025
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Anna Clink, Customer Success Manager

Advith Chelikani
March 17, 2025
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Spotlight: Marc-Olivier Meunier @ Bonne idée

Marty Kausas
March 11, 2025
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Oliver Ruebener, Product Designer

Robert Eng
March 5, 2025
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Spotlight: Carlos Hernandez @ Eppo

Advith Chelikani
March 4, 2025
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