Pylon x Claude Code workshop: Building AI-native support

Most support leaders know AI can help. Few have time to get started.

This hands-on build day is for B2B support leaders who want to leave with something real: a working AI workflow connected to their customer data.

You’ll connect AI to your tools, choose the right workflow, and build it with support from our team. By the end of the day, you’ll present what you built and take home something your team can use immediately.

Agenda

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9:00am

‍Breakfast + welcome

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‍9:30am

‍Intro to AI and connecting your data: Learn how to use tools like Claude and connect them to tickets, call recordings, account data, and more.

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‍10:30am

‍Choosing the right workflow: A practical framework to identify high-impact automation opportunities. You’ll select your workflow here.

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‍11:00am

‍Build time: Hands-on support to set up, connect, and test your workflow.

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‍12:30pm

‍Lunch

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‍1:30pm

‍Office hours: Refine your workflow with help from our team. Bring edge cases and messy data.

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‍‍3:00pm

‍Presentations: Share what you built, what it connects to, and the impact you expect.

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‍‍4:00pm

‍Wrap-up and next steps: How to continue building and bring this back to your team.