How to do Slack support at scale

Slack has become a core support channel for many B2B teams. But without proper process and tooling, scaling support on Slack becomes noisy, unstructured, and hard to manage. In this webinar, we’ll break down how high-growth companies run Slack support at scale without losing visibility, ownership, or response quality. We’ll dive into the workflows, operating models, and systems that turn Slack from an informal backchannel into a dependable part of your support operation. You’ll learn: • When Slack is the right support channel and when it creates more risk than value • How to design channels, ownership, and workflows that scale with your customer base • The most common ways Slack support breaks down and how to prevent it • How teams use Pylon to bring structure, accountability, and metrics to Slack support