Pylon vs.
Zendesk

Zendesk wasn't built for B2B teams.

Pylon gives you clear visibility into workflows, AI that actually automates busywork, and unified context for your post-sales team.

Why teams are choosing Pylon

Better visibility into your workflows and routing

Build triggers that actually automate notifications, track SLAs, and get issues to the right teams.

Native AI for every support workflow

Configure AI agents that deflect issues, flag knowledge gaps, detect anomalies, and more.

One platform for your entire post-sales team

View account context, act on health signals, and track product feedback right where you manage support.

A true partner to support you

Get hands-on help from our support, customer success, and solutions teams — from onboarding to refining your workflows.

You need a platform that's fast, intelligent, and built for how B2B teams actually work — like Pylon.

How we compare across
key features

Capability

Pylon

Zendesk

Macros and AI-drafted replies

Email, chat, and ticket forms

Native Slack, Microsoft Teams, and Discord support

AI agents for B2B workflows (route issues, detect knowledge gaps, track product feedback)

Account health, usage data, and support interactions in one view

Insights on churn risk and upsell opportunities

Weekly AI and product updates

Dedicated customer success and solutions team for every customer

What our customers are saying

“I've been extremely impressed by the Pylon team's responsiveness and product agility. Our experience with Pylon has validated the decision [to leave Zendesk], and I've seen nothing that would cause us to reconsider it.”

Stephane Gonthier
Head of Global Support, Builder.io

"Pylon gave us the flexibility, ease of use, and enterprise-level reporting we were looking for. The migration was seamless and made it clear we had the right partner."

Anuj Arora
Chief Customer Officer, Ada

“We've cut first response time from 15 min to 23 sec. Pylon has helped us turn support into a system that improves itself. Every time our AI agent answers a question, our team gets to focus more on higher-value work.”

Lee Vaughn
Manager of Support Engineering, AssemblyAI

"We're still the same size team, but we're supporting 6x the business volume. Pylon isn't just a tool. It's a partner and a copilot. It keeps our teams connected, our customers supported, and our business moving."

Duke Puniani
Head of Post-Sales, Sardine

AssemblyAI, Sardine, and Ada made the switch from Zendesk

50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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Open Case Study
2 week

Zendesk migration covering a full year's worth of historical data

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2 week

Zendesk migration covering a full year's worth of historical data

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2 week

Zendesk migration covering a full year's worth of historical data

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2 week

Zendesk migration covering a full year's worth of historical data

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Open Case Study

FAQs

How long does migration take?

Most teams are live in two weeks or less.

Do you integrate with our existing tools?

Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.

Is Pylon enterprise-ready?

Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.

How does pricing work?

We have transparent plans that scale with the products your team need. View our pricing page for details.

What kind of vendor support do we get?

Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.

Want faster, smarter customer support?

See how Pylon cuts the busywork and brings your support teams into one place.