Zendesk with AI is still Zendesk
Pylon’s AI-native platform is purpose built for B2B support so that every channel, message, and request is captured and simplified for your team.
Customer support doesn’t deliver
With Zendesk
Zendesk leaves their customers in the dark when they need them. Slow response times have real consequences to B2B businesses
With Pylon
Pylon's support team moves fast. With an average first response time of 8.9 minutes, resolution in 2.5 hours, and a 4.8 CSAT score, we hold ourselves to the same standard we help you deliver for your customers.
Clunky, dated features aren’t meeting expectations
With Zendesk
Zendesk’s AI features are an afterthought and not what the product was built around.
With Pylon
Pylon ships with speed and intention. We take the features our customers request seriously and bring them to you ready to use.
Complex setups slow support teams down
With Zendesk
Zendesk implementation times prevent customers from using what they’ve paid for. There’s no time to wait for a tool that your team needs to work everyday.
With Pylon
Pylon’s implementation is fully operational in just a few days. Bring all of your historical context with you so your team doesn’t miss a beat.
We're setting aside $10M to buy out Zendesk contracts and show you the future.
Customize our 5-day Zendesk migration plan to your specific instance and see the future of AI support in less than a week. Let’s get you up and running.
“We didn’t just need a better help desk. We needed a system that could handle enterprise customers and high-volume support without missing anything.”
90%
FRT reduction (15 min → 23 sec)
6x
Business volume supported by same team size
5
Days to migrate 120k tickets from Zendesk
With Zendesk
Sardine managed B2B accounts via Slack and B2C via Zendesk with no unified view. Tickets got buried, response times averaged 35 minutes, and 50+ Zapier automations added fragility. No SLA visibility or workload tracking.
With Pylon
Deployed Pylon to unify 400+ Slack Connect channels, B2B and B2C workflows in one place. Migrated 120k tickets in 5 days with zero downtime. FRT dropped to 3.5 minutes. ~35% fewer manual support hours despite 25% more ticket volume.
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.