🚀 Announcing our $31M Series B!

The support platform
built for B2B

Resolve customer issues faster with AI. Support customers across modern channels.

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Migrated off Zendesk
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Migrated off others

All-in-one support platform

Omnichannel Support
Support customers across Slack, Email, Chat, Microsoft Teams, Forms, Discord, Customer Portal, API, and more.
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AI Agents & Assistants
Automate busywork and reduce response times. Triage, deflect, and move faster with AI.
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Knowledge Management
Write and organize articles faster. Identify gaps, write articles, and auto-translate to 50+ languages with AI.
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Account Intelligence
Prioritize and track accounts in one place. Pull support, success, and sales data into shared views.
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Build a support engine

Omnichannel

Support customers anywhere.

Bring every customer conversation —  Slack, Teams, Email, Chat,  Teams, Discord and more — into a single view.

Manage Slack Connect and Community channels in Pylon
Support Microsoft Teams users without switching apps
Track all Discord conversations and forums in one place
AI

Work faster with AI built for B2B.

Route issues, identify and fill knowledge gaps, draft articles and replies, categorize tickets, surface insights across accounts, generate charts, and Ask AI any question about your customers.

Automate repetitive tasks and ticket pre-work
Ask AI anything and get answers with sources
Fill knowledge gaps and automatically generate docs
Account Intelligence

Surface the right context for each team.

Manage accounts proactively with shared context from support, success, and sales in one view.

Track key account signals automatically
See full customer context in seconds
Turn conversations into actionable tasks and projects

Learn from the best

90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

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Open Case Study
50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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Open Case Study
3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

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3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

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3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

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3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

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Open Case Study

Security & trust

Compliance
We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
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Investors
We've raised $50M from the best firms including a16z, Bain Capital Ventures, General Catalyst, and YC.
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Industry
We have earned dozens of badges and are rated 5 stars on G2.
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Want faster, smarter customer support?

See how Pylon cuts the busywork and brings your support teams into one place.