Why teams are choosing Pylon
Better visibility into your workflows and routing
Instead of buried assignment logic, build triggers that automate notifications, track SLAs, and get issues to the right team.
Native AI that works out of the box
Configure AI agents that deflect issues, detect knowledge gaps, track feature requests, and more — directly in Pylon.
All your customer context in one place
Track churn signals and health right where you manage support, so your team has full context for every account.
A true partner for your team
Get hands-on help from our support, customer success, and solutions teams.
How we compare across
key features
Pylon
Zendesk
Migrate in 2 weeks or less
Set-up can take months
Draft replies, gather account context, detect knowledge gaps, track feature requests, and more
Basic macro suggestions and canned responses
Deflect L1 tickets and automate pre-work
No native autonomous agents
Smart triage and AI routing
Manual or rule-based workflows
Natively integrates with Slack, Microsoft Teams, Discord, email, chat, and ticket forms
Basic message forwarding or external connectors for Slack and MS Teams
Data on usage, health, contract value, and support interactions in one view
Scattered data from support tickets
Actionable insights on churn risk and upsell opportunities
Third-party customer success integrations
Weekly AI and product updates
Quarterly releases
Dedicated success and solutions team for every customer
Tiered, reactive vendor support
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.