Why B2B Teams Are Leaving Zendesk

B2B support has changed—and Zendesk hasn’t. In this session, we’ll unpack the top reasons teams are moving on: modern channels, native integrations, rich account context, self-driving knowledge bases, and AI assistants embedded everywhere. Pylon is collaborative by design — so Support, Engineering, and Product can triage, escalate, and close the loop in one flow. We’ll share migration benchmarks, the five signals you’ve outgrown Zendesk, and a 7-day migration plan.