Why B2B Teams Are Leaving Zendesk
B2B support has changed—and Zendesk hasn’t. In this session, we’ll unpack the top reasons teams are moving on: modern channels, native integrations, rich account context, self-driving knowledge bases, and AI assistants embedded everywhere. Pylon is collaborative by design — so Support, Engineering, and Product can triage, escalate, and close the loop in one flow. We’ll share migration benchmarks, the five signals you’ve outgrown Zendesk, and a 7-day migration plan.
Slack has become a core support channel for many B2B teams. But without proper process and tooling, scaling support on Slack becomes noisy, unstructured, and hard to manage.
In this webinar, we’ll break down how high-growth companies run Slack support at scale without losing visibility, ownership, or response quality. We’ll dive into the workflows, operating models, and systems that turn Slack from an informal backchannel into a dependable part of your support operation.
You’ll learn:
When Slack is the right support channel and when it creates more risk than value
How to design channels, ownership, and workflows that scale with your customer base
The most common ways Slack support breaks down and how to prevent it
How teams use Pylon to bring structure, accountability, and metrics to Slack support
