Support x Success: Building Collaborative Customer Workflows
We’ll show you how customer support and success teams can build collaborative workflows, share account context, and act on the same signals to improve retention and customer outcomes. You’ll learn how support tickets surface critical signals for health scoring and renewals, and what to look for in a unified post-sales platform that brings your entire post-sales team under one roof.
Slack has become a core support channel for many B2B teams. But without proper process and tooling, scaling support on Slack becomes noisy, unstructured, and hard to manage.
In this webinar, we’ll break down how high-growth companies run Slack support at scale without losing visibility, ownership, or response quality. We’ll dive into the workflows, operating models, and systems that turn Slack from an informal backchannel into a dependable part of your support operation.
You’ll learn:
When Slack is the right support channel and when it creates more risk than value
How to design channels, ownership, and workflows that scale with your customer base
The most common ways Slack support breaks down and how to prevent it
How teams use Pylon to bring structure, accountability, and metrics to Slack support
