The AI Playbook for B2B Support Teams
We’ll show you how B2B support teams can use AI to route tickets, categorize issues, track feature requests, discover missing knowledge articles, get account context, improve response quality, and deliver more personalized support at scale. You’ll learn the foundations you need to make AI effective and how Pylon helps teams roll out AI confidently across channels and workflows.
Slack has become a core support channel for many B2B teams. But without proper process and tooling, scaling support on Slack becomes noisy, unstructured, and hard to manage.
In this webinar, we’ll break down how high-growth companies run Slack support at scale without losing visibility, ownership, or response quality. We’ll dive into the workflows, operating models, and systems that turn Slack from an informal backchannel into a dependable part of your support operation.
You’ll learn:
When Slack is the right support channel and when it creates more risk than value
How to design channels, ownership, and workflows that scale with your customer base
The most common ways Slack support breaks down and how to prevent it
How teams use Pylon to bring structure, accountability, and metrics to Slack support
