Intercom was built for B2C.
Pylon helps you manage complex B2B issues, leverage AI in every workflow, and unify context for your post-sales team.
Why teams are choosing Pylon
AI that does more than ticket deflection
Configure AI agents that triage issues, flag knowledge gaps, QA tickets, detect anomalies, and more.
Omnichannel support that’s built for B2B
Customize kanban boards or lists to track complex issues. Plus, create shared views to collaborate with your team.
One platform for your entire post-sales team
View account context, act on health signals, and track product feedback right where you manage support.
A true partner to support you
Get hands-on help from our support, customer success, and solutions teams — from onboarding to refining your workflows.
How we compare across
key features
Capability
Pylon
Intercom
AI agents for ticket deflection
Email, chat, and ticket forms
Native Slack, Microsoft Teams, and Discord support
AI agents for B2B workflows (route issues, detect knowledge gaps, track product feedback)
Account health, usage data, and support interactions in one view
Insights on churn risk and upsell opportunities
Weekly AI and product updates
Dedicated customer success and solutions team for every customer
"I highly, highly recommend Pylon. Pylon has quickly become one of the essential tools in our support toolkit that I would not go without. It has made Slack support as easy as email support."
"My team now comes to me asking, ‘Can we do this in Pylon?’ The answer is usually yes — and quickly. That just wasn’t the case in Intercom."
"After evaluating Salesforce and others, we found that Pylon gave us the flexibility, ease of use, and enterprise level reporting we were looking for. The migration was seamless and made it clear we had the right partner."
"We're still the same size team, but we're supporting 6x the business volume. Pylon isn't just a tool. It's a partner and a copilot. It keeps our teams connected, our customers supported, and our business moving."
of eligible support inquiries resolved without human intervention
of eligible support inquiries resolved without human intervention
of eligible support inquiries resolved without human intervention
of eligible support inquiries resolved without human intervention
Zendesk migration covering a full year's worth of historical data
Zendesk migration covering a full year's worth of historical data
Zendesk migration covering a full year's worth of historical data
Zendesk migration covering a full year's worth of historical data
decrease in First Response Time, from 35 minutes to < 3.5 minutes
decrease in First Response Time, from 35 minutes to < 3.5 minutes
decrease in First Response Time, from 35 minutes to < 3.5 minutes
decrease in First Response Time, from 35 minutes to < 3.5 minutes
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.