Zendesk wasn't built for B2B companies
Support customers across Slack, email, and chat with full account context, AI workflows, and ticketing built for long-term B2B relationships.
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300+
migrations from Zendesk, Intercom, and Service Cloud
24 days
median time to complete migration
1B+
tickets and support articles migrated
How Pylon stacks up against Zendesk
One inbox for every channel your customers use
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
AI that actually knows your customers
Pylon's AI is trained on your account data, past conversations, and knowledge base. No hallucinations, no generic replies — just accurate answers your team can send with one click.
Support and CS working from the same playbook
Pylon is built for B2B relationships. Your support team and CSMs share account context, health scores, and renewal timelines — so nothing falls through the cracks at the moment it matters most.
Switching is easier than you think
We've migrated 300+ companies off Zendesk, Intercom, and Salesforce Service Cloud with zero downtime and full data transfer.
Every ticket, conversation, and account from Zendesk comes with you. Nothing gets left behind.
Pylon's SEs configure your channels, workflows, and dashboards from day one. Most customers are fully live in two to four weeks.
From kickoff through go-live and beyond, your dedicated SE and CSM are with you.
Why teams choose Pylon over Zendesk
"We were spending half our week managing Zendesk — routing tickets manually, exporting data to understand customers. Pylon just works. Our whole team was in it in three days."
"The migration was shockingly painless. We had 45,000 Zendesk tickets — Pylon moved everything in 12 days. Our CSAT went up 14 points in the first month."
"Our customers live in Slack. Zendesk made us pull them out of their workflow. Pylon meets them where they are — and our enterprise response times dropped by 60%."
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.