The agentic support platform built for B2B
Connect with customers across Slack, email, chat, and more with full account context, and features built for long-term B2B relationships.
Built for teams with regional data requirements
Meet customer data residency requirements with customer support data hosted in Germany
Designed for teams operating under modern privacy, procurement, and compliance expectations.
Simple, transparent pricing
Starter
Set up basic support.
Billed annually
3 seat minimum
Professional
Scale your support.
Billed annually
3 seat minimum
Enterprise
Offer premium support.
Billed annually
7 seat minimum
Starter
Set up basic support.
Billed monthly
3 seat minimum
Professional
Scale your support.
Billed monthly
3 seat minimum
Enterprise
Offer premium support.
Billed annually
7 seat minimum
Why everyone is switching to Pylon
Easy to migrate
300+ migrations from Zendesk, Intercom, and Service Cloud over the last 12 months
Up and running in days
5 days to fully migrate from Zendesk
Keep all your context
1B+ tickets and support articles migrated
B2B support isn't a B2C problem with more steps
Pylon is tailored for complex, high-stakes business accounts where conversations span weeks, teams, and channels.
Centralized context
Centralized context
Drive visibility across every post-sales team into all customer conversations.
Create a single source of truth: Centralize context across tickets, Slack, call recordings, CRM, and product usage.
Discover churn risks: AI turns unstructured data into signals to prioritize customers.
Automate Lifecycle Management: Launch projects to track onboarding and implementations.
0.3% annual churn rate after unifying customer data
Drive human agent efficiency
Accelerate your team with AI copilots that automate manual workflows
Reduce time to response: AI copilot drafts responses, changes tone, and auto-translate messages to and from customers
Improve response accuracy: Automatically recommend resources to help solve tickets, including similar tickets, documentation, and automated playbooks
Streamline ticket handoffs: AI summarizes issues and suggests next steps for easy handoff, including internal and external conversations
35% reduction in time handling support tickets
Drive human agent efficiency
Automate knowledge management
Automate knowledge management
Save time creating up-to-date documentation with a knowledge base that writes itself
Identitify knowledge gaps: Groups similar requests to identity missing or outdated articles
Generate articles with AI: Turn past answers into new or updated articles using customizable templates
Detect similar content: AI flags duplicate articles across your Knowledge Base and external sources
20% time savings in knowledge management
Omnichannel queue
Consolidate tickets from every channel into one queue.
Accelerate resolution: Unify email, chat, SMS, and Slack into one single queue.
Increase productivity: Eliminate tool-switching to handle more volume without extra headcount.
Improve accountability: Achieve consistent, reliable support metrics.
100 hours/month saved with unified inbox
