The support platform built for B2B companies
Support customers across Slack, email, chat, and more with full account context, AI workflows, and ticketing built for long-term B2B relationships.
Simple, transparent pricing
Starter
Set up basic support.
Billed annually
3 seat minimum
Professional
Scale your support.
Billed annually
3 seat minimum
Enterprise
Offer premium support.
Billed annually
7 seat minimum
Starter
Set up basic support.
Billed monthly
3 seat minimum
Professional
Scale your support.
Billed monthly
3 seat minimum
Enterprise
Offer premium support.
Billed annually
7 seat minimum
Why everyone is switching to Pylon
Easy to migrate
300+ migrations from Zendesk, Intercom, and Service Cloud over the last 12 months
Up and running in days
5 days to fully migrate from Zendesk
Keep all your context
1B+ tickets and support articles migrated
B2B support isn't a B2C problem with more steps
Pylon is tailored for complex, high-stakes business accounts where conversations span weeks, teams, and channels.
Centralized context
Centralized context
Drive visibility across every post-sales team into all customer conversations.
Create a single source of truth: Centralize context across tickets, Slack, call recordings, CRM, and product usage.
Discover churn risks: AI turns unstructured data into signals to prioritize customers.
Automate Lifecycle Management: Launch projects to track onboarding and implementations.
0.3% annual churn rate after unifying customer data
Drive human agent efficiency
Accelerate your team with AI copilots that automate manual workflows
Reduce time to response: AI copilot drafts responses, changes tone, and auto-translate messages to and from customers
Improve response accuracy: Automatically recommend resources to help solve tickets, including similar tickets, documentation, and automated playbooks
Streamline ticket handoffs: AI summarizes issues and suggests next steps for easy handoff, including internal and external conversations
35% reduction in time handling support tickets
Drive human agent efficiency
Automate knowledge management
Automate knowledge management
Save time creating up-to-date documentation with a knowledge base that writes itself
Identitify knowledge gaps: Groups similar requests to identity missing or outdated articles
Generate articles with AI: Turn past answers into new or updated articles using customizable templates
Detect similar content: AI flags duplicate articles across your Knowledge Base and external sources
20% time savings in knowledge management
Omnichannel queue
Consolidate tickets from every channel into one queue.
Accelerate resolution: Unify email, chat, SMS, and Slack into one single queue.
Increase productivity: Eliminate tool-switching to handle more volume without extra headcount.
Improve accountability: Achieve consistent, reliable support metrics.
100 hours/month saved with unified inbox
