The support platform built for B2B companies
Support customers across Slack, email, chat, and more with full account context, AI workflows, and ticketing built for long-term B2B relationships.
Thousands of B2B Teams have switched to Pylon
300+
migrations from Zendesk, Intercom, and Service Cloud over the last 12 months
5 days
to fully migrate from Zendesk
1B+
tickets and support articles migrated
Why legacy support breaks in B2B
B2B support doesn't live in a ticket queue
Context is scattered across ticket forms, support conversations, and customer calls, leading to account churn.
Conversations span weeks, not minutes.
Customers reach out via Slack, email, and chat simultaneously.
Multiple teams require visibility into customer issues.
B2B support isn't a B2C problem with more steps
Pylon is tailored for complex, high-stakes business accounts where conversations span weeks, teams, and channels.
Centralized context
Centralized context
Drive visibility across every post-sales team into all customer conversations.
Create a single source of truth: Centralize context across tickets, Slack, call recordings, CRM, and product usage.
Discover churn risks: AI turns unstructured data into signals to prioritize customers.
Automate Lifecycle Management: Launch projects to track onboarding and implementations.
0.3% annual churn rate after unifying customer data
Drive human agent efficiency
Accelerate your team with AI copilots that automate manual workflows
Reduce time to response: AI copilot drafts responses, changes tone, and auto-translate messages to and from customers
Improve response accuracy: Automatically recommend resources to help solve tickets, including similar tickets, documentation, and automated playbooks
Streamline ticket handoffs: AI summarizes issues and suggests next steps for easy handoff, including internal and external conversations
35% reduction in time handling support tickets
Drive human agent efficiency
Automate knowledge management
Automate knowledge management
Save time creating up-to-date documentation with a knowledge base that writes itself
Identity knowledge gaps: Groups similar requests to identity missing or outdated articles
Generate articles with AI: Turn past answers into new or updated articles using customizable teplates
Detect similar content: AI flags duplicate articles across your Knowledge Base and external sources
20% time savings in knowledge management
Omnichannel queue
Consolidate tickets from every channel into one queue.
Accelerate resolution: Unify email, chat, SMS, and Slack into one single queue.
Increase productivity: Eliminate tool-switching to handle more volume without extra headcount.
Improve accountability: Achieve consistent, reliable support metrics.
100 hours/month saved with unified inbox
